Frequently Asked Questions
Everything you need to know about shopping with American Express Fashion.
What shipping methods are available?
We offer standard, expedited, and next-day delivery options. Shipping is complimentary on all orders over $150.
How can I track my order?
Once your order ships, you will receive an email with a tracking number and a link to monitor your package's progress.
What is your return policy?
We accept returns of unworn, unwashed items with original tags attached within 30 days of purchase for a full refund.
Which payment methods do you accept?
We accept all major credit cards, including American Express, Visa, and Mastercard, as well as digital wallets like Apple Pay and PayPal.
How do I determine my correct size?
Each product page features a detailed size guide. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
Are your materials sustainably sourced?
Yes, we are committed to ethical fashion. We prioritize organic cotton, recycled polyester, and fair-trade certified manufacturing processes.